Wendy's, Conowingo Rd, Bel Air, MD
As the father of a 9 year old daughter, I pickup my daughter after school. Sometimes I arrive before she gets a snack, or the snack is not enough for a growing girl. Lunch s served to her at 12 PM and snack time is around 4-5 PM. By the time I pick her up she's starving. What is a father to do? Well the fast food franchise closest to her school is McDonald's or Wendy's. I decided to take her to Wendy's as a change of taste for the all American Hamburger. Well as you all know the weather at about 4-5 pm was considered balmy and unseasonably warm. Both of us consider Wendy's one of our favorite fast food joints since the hamburger is never frozen.
Well we entered the restaurant and a nauseating stench permeated the dining room. It was stuffy that you probably cut the so called air with a knife. The smell was probably rotted beef, veggies, condiments ground into the rug. Now I know I'm a food critic but I should also be a quality control critic. It was disgusting. Where are the quality control managers? The place should be shut down!. The a/c was off or not functioning. Where was the franchisee getting the a/c fixed overnight if that was the problem. Or was the franchisee trying to cut down on expenses and decided to save energy but shutting down the a/c. If that is his reasoning, then he's pretty stupid. He will lose customers!
Needles to say, we made our purchase and brought it to the car. Further aggravation was the fact that the 2 hamburgers I ordered were cold! Go figure!
As one who likes to give organizations a second chance, we went back this week and nothing changed. Thank goodness, McDonald's was a couple hundred feet away. Never again will I go to Wendy. Better to order from the drive in. You don't need to smell the disgusting dining room, with dirty tables and a disgusting kitchen.
We went to McDonald's the other day and my daughter was so appalled by the service at McDonald's, that she wants to write something about her experience.
Felicia says the following:Well hi I hate Wendy s I had to hold my breath I almost barfed i rather go through the drive way I come from a hard day and I get a junkie restaurant it was awful they made a pretty big mistake to put carpet in food and sue gets in there and it is pretty gross my dad(CHEF WOO CAN)taught me about how a place should be nice smell,good food,working T.VS NEVER GO THERE EVER AGAIN!
Our kids don't lie!
When we decided to go to McDonald's, I give the company kudos for changing up their recipe. They are delicious especially the Signature Specials. Once in a awhile is great The calories are kinda high but glad they expanded their food portfolio.
HOWEVER, whether its the time of day at 4-5 pm, the service falls off dramatically. McDonald's on Conowingo Rd, Bel Air, MD. I actually waited 20 minutes for my simple order of McNuggets and a fish fillet meal. The manager was present and ignored everyone in the dining room. He just focused on the drive thru orders.
My daughter was impatient and I lost my appetite because of the long wait. it's ridiculous!
Sad sad and more sad. Service quality is sooo poor. Why go inside. You get better service in the drive thru. the worse that can happen is no napkins, wrong order, or cold fries.
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I am truly amazed that the best that fast food or family style fast food restaurant or even the small business eatery is offering basically nothing new to our taste buds!
All the food taste the same. It's frustrating. No matter how many hamburger chains there are, maybe one or two that standout from the rest in terms of actual tasty beef flavor. Is it how the hamburger is seasoned with lots of salt preservatives and tenderizers, or is it the very salty cheese with lettuce tomato and onion with lots of bacon to disguise the lack of flavor on the hamburger meat? That is the question.
It seems pretty evident that to make a hamburger requires a semblance of a beef patty, whether is a "select cut", the cheapest unflavorful type of beef and therefore the cheapest. The more natural flavor the more expensive it is. The natural flavor is coming from the amount of marbling (fat lines) in the beef. That is the hail Mary of a good grade of flavorful ground beef.
Food corporations are only concerned with making profit. Whatever they do to the meat, as long as it taste good, they are banking that the American consumer will love it and therefore sales will sky rocket. The second major concern is how quickly can they put a delicious burger together in the shortest time span. Ok Ray Kroc of McDonald's perfected the system but NOW, the American consumer is looking for the basic home made hamburger done the old fashion way. it may take a little longer but be rest assured the quality of the ingredients is the best. Would you pay a little more? We do that right now at some hamburger joints?
We deserve better but as long as we have advance in food technology, what new additives or preservatives are being added to make that juicy hamburger so artificially delicious.
Food Corporations have a simple formula:
KEEP COST DOWN=MAXIMIZE PROFITS!
If ever there was a true indicator of how our economy is doing, I can tell you its the eating establishments specifically Chinese restaurants that are taking a hit. This last weekend, I took my family to Chop Stix in Rosedale, MD off of 65th street. This place caters to the traditional dim sum (Chinese tapas) and Chinese American and authentic Chinese cuisine.
We went there for lunch and I ordered the typical Chicken with Pan fried Noodles. The dish should come with mushrooms, bean sprouts and Chinese green vegetables. What we got was a dish full of onions stir fried with a chicken broth gravy over semi crispy noodles.
Economic times are tough right now and for a Chinese Restaurant as good as Chop Stix is, they are cutting back on the ingredients.
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It's difficult after a long day at work to put together some semblance of a healthy meal, so why not get a quick bite at a fast food joint or family fast food. I am not an advocate of either
one of them. However, from a freshness standpoint, in my opinion fast food is the better of the 2 evils. yes, I considered all the fat, salt and calorie intake but most important, its the high turnover of the food. And you have choice to choose a healthy alternative rather than a burger or chicken sandwich.
The worst thing for a small business owner is no traffic of customers. The food just sits in the refrigerator, and you can only imagine that the owner will not throw old items out. To him that money being thrown away. And believe it or not, he would rather serve the bad ingredient and collect the monies versus throwing it away. Let's see, is that a good business decision? or why is there no traffic,is it because customers have gotten ill eating old food items and getting sick?
Are there too many items on the menu? is there a stench in the air that turns off the customer, when was the last time the dining room got a good cleaning? How come the waitress service is so unprofessional? But do me one favor, don't blame the economy.
At least fast food companies are very hands on with hospitality training, standard operating procedures enforced but cleanliness always seems to be a disaster. Why would any customer enter a fast food establishment when tables are dirty, food on floor. The excuse i hear is when we close, all will be cleaned up? Where are the inspectors for the companies?
I have to say there are some fast foods that do a good job but others I shake my head. Most fast food companies have been in business for decades, why is there still a problem with cleanliness and hospitality. Do they care?
They have the brand name, the product but we tend to cringe when we have to walk in and the place is a mess, smelly, garbage all over. How many times have they rinsed the rag to clean tables?
EAT HOME! BUY FRESH INGREDIENTS! IT'S YOUR FAMILY!