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Restaurant Critic & Food Blogger
We're Hiring? How Serious Are You?
We've seen this all over the place. Corporations are short on staffing. They post signs on their premises, advertise on social media and even using recruiting services to hire potential candidates. But nowhere is this being done more so in the food service business. Now, let's analyze this correctly by asking why? It seems a lot of problems are the result of not addressing the why factor?
I'll surmise that the food service business is a tough business since you're dealing with potential customers and as we all know customers are very unique in their own way.
They're tough, very emotional, darn right violet and can be verbally abusive if they don't get what they want right away.
Who would want to work at a food service place. Unless your immunity system that's tough as nails, no one can especially teenagers working parttime or a summer job. They do not want to put up with that but with all the good jobs gone, they have no other option that to take one of these jobs. Yes, the minimum wage has increased depending on what state you're in but still, is it worth it?
So, a corporation needs to fill the position because it will provide the service the customer needs, so if you can talk, walk & read, you got the job. BUT you have the worst personality, terrible attitude and unable to prepare to deal with difficult people. There's argumentative without understanding the customer is always right and literally vindictive and harsh to the customer.
That's what's happening right now but management is happy they got a body to fill the position.
This idea of customer hot line to complain about service is bogus. It's this illusion that the company wants the customer to know that they care. Right! They are only concerned with increasing sales whether the customer comes back or not. It's the numbers stupid! Never customer satisfaction!!!!!!!
So, as a parent or individual that is busy with work driving around all over the place, and we want to take a break, we stop in at a local fast food, and all hell breaks loose or go to the Drive in and the order is wrong and when addressed, common sense is lacking on the part of the customer clerk, it's a nightmare break!
So, corporations continue to function and turn a blind eye with poor customer service, revenues reported are slowly declining to the point that its now being addressed. Solution at the local level, they need to hire more staff, they do and no follow-up because with more staff, most customers can be served and revenues are back up, but the quality of personnel is compromised, high turnover, more training, more mistakes if not trained properly. Hire more unqualified personnel, deal with high turnover, it's a vicious cycle. But rather than revamp the policy of hiring and developing a program, the problem will never be addressed.
Customers like me will no longer frequent an establishment that is rude, impolite and brash.
Corporations think that customers frequent their establishment for the food. In part that is slightly true but how they are treated is the defining moment. Really!!!!!
If there is no incentive that motivates a candidate, they why in the hell would they subject themselves to an environment that's naturally toxic?
It's the nature of the beast food service. Either love it or hate it.
Higher wages? maybe must represent the ideal worker in customer service in the worst-case scenario.
Corporations are losing money hiring, rehiring, quitting staff, training cost, time does impact companies. They look at iit as an expense, rther then look at it as building the foundation. Their position is we spend to train, then they leave. But if you hire the right people, the % of leaving is much less.
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