Popeye's Spicy Chicken Sandwich
Bel Air, MD
Today, my curiosity got the better of me. It was lunchtime and I was craving something interesting but delicious and good value. Well, as I was driving in Bel Air, Popeye's hit my craving. I've heard so much about the Popeye's chicken sandwich. The mania is over when it was first introduced. Now, its been sometime, so I ventured in and order the combo meal which came with a side and I've had their coleslaw, but I have to note that as I approached the counter to order, the cashier just looked at me without greeting or welcoming me. Maybe their new but that is reflective of lack of professional training. Chic Fil A has them regarding courtesy and personality of their staff.
Well, I got my meal and sat down. The table was a little dirty with crumbs. That should be addressed immediately, so maybe lack of training.
I opened the sandwich bag and to my surprise the sandwich was huge. The chicken fillet was twice the size of Chic Fil A and with the very crunch batter and spice and that special sauce, it was fantastic. fabulous, simply mouth watering. THe coleslaw was made the same day with the cabbage so crip, not too sweet but so tasty. The only concern is where's the napkins. When I asked for some from the manager, he looked at me and said ""don't you see it near the beverage area?. If I saw it why would I ask. I saw that he saw my reaction and gave me a couple of napkins and said is ok.
I have to say Popeyes's from the chicken sandwich standpoint is a home run compared to Chic Fil A but on the customer service, if they want to steal business away, thy better improve o their customer service. Today, product doesn't only sell but its the customer service that gets the rave.
So, on a scale of 1-5 with 5 being excellent I give the rating of "5" but for customer service, no greeting from the cashier, table not wiped especially since they are brand new and when manager questions my integrity when asking for napkins on the same scale a "1".
By Chef Woo Can at www.chefwoocan.com