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Iron Age Korean Grill
Every good thing always comes to pass. That's what happen last night at Iron Age Korean Grill. It was suppose to be a holiday celebration with the guys from work. It turned out to be a nightmare. You see, there was role reversal between the waiter and the customer. Instead of the customer dictating what we wanted, our waiter took the opportunity to put us in our place. we wanted more dipping sauces and the waiter said, "why don't you wait a little a little more before I fill it? We asked for a number of other things and was told, "wait, order one thing at a time, you still have food to finish of." I Chef Woo Can was holding the tongs to turn the meat on the grill and rather than ask to use the tongs, he grabbed it from me without even asking. He was telling us when to order or refill our dipping sauces and his tone and severe sarcasm was totally unnecessary.
Now, as you all know, there is usually a balance between service and food preparation. As you can imagine his behavior was totally unnecessary and unwarranted. in a most unprofessional and tactless manner.
Add this to the formula, we all had drinks and for me when I have a drink and service "sucks" I can go ballistic and on more than one occasion, I asked the guys "should I say something." They said no, but there's only so much that Chef Woo Can take. Being as rude as he was and giving stupid answer to paying customers, I felt it was my obligation to say something. It was suppose to be a joyous event!
It was pretty apparent that he was tired of running back and forth to cater to customers who for the most part reward his service through the tipping system. So, it was apparent that he might have a slush fund and being nice to us wasn't in the cards.
I said, let me do the Chef Woo Can of asking for service in the only way I can. I waited for him to serve us or even go through the motions of asking if we need anything else. I caught his eye and looked him straight in the eye and TOLD his PLEASE FILL UP OUR SAUCES NOW!
He looked at me and realized I wasn't playing around. From that point on, he did a role reversal, kept his mouth shut and did what we asked. We received no backtalk from him. Imagine, if he knew I was a restaurant and food critic as well as blogger and my weekly viewership was substantial, how embarrassing would he be. Maybe the business would be impacted or not, but is his behavior tolerable? I would say NO WAY. Now for me, I've been to Iron Age a number of times and my friends had gone there 3 times before and my other two associates this was their first time. How embarrassed should Iron Age Be? Very embarrassed. I will give a comment on their website and let them know what happened but nothing will be done. They realized they are so popular, it won't even put a dent in their visiting clientele. I would be so sure about that but they are playing the numbers game. This waiter should be reprimanded or even fired. I think he forgot the one rule " The customers always right" Needless to say, We all gave him a shitty tip.
By Chef Woo Can at www.chefwoocan.com
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