Hiring Hiring Hiring!
Everywhere we look, practically all businesses need more staff added. As a self employed business person I can understand the difficulty of getting good help. Some establishments are crying that they have so much business but not enough staff to help service the customers. For that brief period when it was ok to open business again, there was a mass movement to open up for business as we were all hurt last year due to Covid.
I understand all that and also know that the food service business is hard, work conditions, dealing with customers may not be the most pleasing to staff, always complaining about lack of service, food quality. Why should workers go back when they can enjoy unemployment and make just as much if they were working? Really do you blame them. Could you do a better job and be on your feet all day? I think not.
But as business tries to add staff, they may or may not be adding incentives like sign on bonus, extra days off, continuing education, and maybe add healthy benefits are even raise the hourly rate.
Business owners are not being focused right now. They've been devastated with no business, bills mounting, threatened bankruptcy and just closing!
Business owners and corporations are desperate. Their thinking is this, if we offer a higher hourly rate with sign on bonus and other benefits, they should flock to them. However, conditions never change, advancement is nil, unqualified leadership is non existent. So, what? If potential candidates don't like it there will be another willing to take the job. But consider all the time and effort management devotes to get these workers up to par. It's a major expense. What do you get in terms of future candidates? A person just looking to make a couple of dollars and doing the minimal work possible and doesn't care about the customer and doesn't care that the customer's business helps sales which ultimately pay their wage.
Case in point, today I was at AT & T looking to switch. The girl was uninterested in getting to know me, unfriendly, impersonal, impatient and one hell of an attitude.
Now as a customer, what the hell? In the telecommunication business its so competitive, you treat customers this way, sales sales and sales.
Let me just say, you don't get a sale if the customer doesn't feel comfortable with the salesperson. It's called "getting to know you"
I left and swore I wouldn't go back to them. I went to T Mobile, the sales girl was friendly very patient and willing to answer my questions and we were able to talk to each other. I had questions and she answered them as best she could and was very understanding.
I guess the bottom line is this, you can hire any candidate and they can all be trained but you can't train someone with a bad attitude!
If your hire someone to fulfill a number and has a bad attitude, you'll lose customers rather than gain more customers.
As customers, we have our limitations to. We want to be treated with some respect and we'll walk. Right now business can't afford to treat the customers poorly, not ever especially now!
So, if business wants to flourish correctly, they need to get back to "How to serve customers 101",
Corporate needs to look at other things than sales, sales is derived from a number of factors and they should be focused on 100%. Train managers and once trained then employees can be trained the right way. Recruiting shouldn't be based on meeting numbers but a careful review of qualifications and a positive attitude!
I was so pissed at AT & T in Bel Air.
Chef Woo Can