Bel Air, MD
A long time ago in a galaxy far far away, Boston Market was the king of Roasted chicken. I remember the lines out the doors. The chicken was food was hot and the sides were delectable. Then big business bought the business and the lines were no longer, the sides sat quietly waiting to be taken and the chicken, while roasted to perfection, sits in a warming bin until a customer comes knocking on their door.
Then, there was a resurgence. Someone in corporate decided to add sandwich, meatloaf and now prime rib roast. Millions of dollars went into advertising. Commercials showed a fresh slice of prime rib cut, nice and semi pink but so fresh looking. Big challenge, big! I was swayed because I always wanted to try a slice of fresh prime rib. Other places provided the prime rib steak.
Well, I decided to bring my daughter to Boston Market after swim practice.
I ordered the prime rib with a semi pink color, medium and my daughter ordered the pineapple barbeque sauce.
Needless to say I we waited for quite sometime for our meals. Then they brought the chicken and the prime rib looked like it was sitting around for a very long time in the warmer. But the warmer was probably broken because my prime rib was cold, they provided string beans when I wanted cream of spinach which was also cold, my mash potatoes were cold. My daughter's chicken was cold too.
I took both plate back and the manager asked what happened. His resolve for the prime rib was heating it up by microwave instead of getting me a fresh slice which they probably didn't have. All he said was "sorry" numerous times.
I went back to my seat and noticed that all orders were line assembly, meaning all sides were portioned out and getting cold waiting to complete the order. Poor attitude by the manager when I explained to him what was wrong and lack of enthusiasm trying to at least offer a new cut but instead microwaving it to heat it up.
I was expecting piping hot fresh prime rib.
The funny and sad thing was Boston Market wasn't even busy!
This was the worse eating establishment that I've been too!
My rating of this place was a -500 on a scale of 1-5.
Boston Market, don't go into providing steak if you can't give us what the customers expected. Prime rib comes one way and you guys failed to deliver.
For crying out loud, raise the thermostat on those side orders.
By Chef Woo Can at www.chefwoocan.com